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Frequently Asked Questions

We’re not saying we know everything, but here’s some stuff we do know!

Are you open?
Please see our Covid-19 page for latest opening information. Our climbing wall opening times can be found here.
Are dogs allowed?
We do allow dogs if visiting for the day. The dog must be kept on a lead at all times. Please observe all signage regarding where you are allowed to go with your dog. We do not allow dogs in the camping field or our accommodation (except guide dogs).
Can the children just go in and play on the walls?
Sorry, no. You will need to book an instructed session that will include all safety equipment and instruction that you will need.
I’ve lost something - do you have it?
Please call our friendly team on 01874 658 272 and log any property you think you have lost. We will do our utmost to find/recover your property, and contact you to arrange collection/postage (note: regrettably, there will be a charge for postage).
Where can I leave my personal belongings?
We can keep your personal belongings at reception if needed. Please ask our staff when you check in.
Do we need to stay with the children?
If 8 years or under we will require that an adult remains on-site at all times. If over 8 years, please make prior arrangement at reception - we will require a telephone number in case we need to contact you.
What can toddlers do?
We have a small play area in the picnic area (not available during the winter months).
What sort of clothing do you recommend wearing?
Outdoor Activities - Please dress for the weather, long trousers.
What happens if it rains?
It adds to the fun! Riding - We ride in the rain unless weather conditions are severe, in which case we would have to rearrange your booking. Outdoor Activities - If the weather is deemed unsuitable to run the session safely, then we will offer you an alternative of changing to our brilliant Indoor Activity session instead.
Is there wheelchair access? Where can I find your access statement?
Please speak with our team on 01874 658 272 for more information.

 

Prices

Do you do special group rates?
Yes, we do - please call our friendly team on 01874 658 272 for a personalised quote.

 

Facilities

Do you have on-site parking?
Yes, we have ample on-site parking - one large car park and two medium sized ones.
Do you have access and parking for coach and/or mini buses?
Yes. We have a large car park with coach and mini bus parking. Access roads are suitable for large coaches.
Where can we get food?
We sell a selection of hot and cold meals in our on-site café. Large group booking are also accepted. Please call 01874 658 272 for more information.
Do you have anywhere for a picnic?
We have two large picnic areas at either end of our site, both with picnic tables. We ask that you do not use barbecue’s (BBQ’s) for safety reasons.
Do you take credit cards?
We accept all major credit and debit cards. Unfortunately we cannot accept American Express (Amex) at this time.
Do you have toilets on-site?
Yes - our toilets are situated next to the reception area.

 

Local Amenities

Are there public transport links?
Please visit our How to Find Us section for more information.
Where’s the nearest petrol station?
The nearest petrol station is located at Brecon (6 miles).
Where’s the nearest supermarket / shop?
The nearest shop is in Bwlch (Village Shop - 3 miles). The nearest supermarket is in Talgarth (small Co-Op - 5.5 miles). The nearest superstore is in Brecon (Morrisons - 6 miles).
Where’s the nearest bank?
The nearest banks & cashpoints are available in Brecon (6 miles), including Natwest, Barclays, Lloyds TSB, HSBC and Santander.
Where is the nearest Post Box / Post Office?
The nearest post box is in Llangorse (1 mile). You can also leave letters / postcards at reception, and we will give them to the postman on his next visit. The nearest Post Office is in Bwlch (Half Day Opening - 3 miles). There is a main Post Office in Brecon (6 miles).
Where are the nearest Pubs / Restaurants?
There are two Pubs in Llangorse (1 mile). The Red Lion (Tel - 01874 658 825) and The Castle Inn (Tel - 01874 658 819). There are take-aways in Talgarth (5.5 miles) and Brecon (6 miles).

 

Birthdays

Do you do Birthday Parties?
Yes! Please call our friendly team on 01874 658 272 to discuss your requirements.
Do you provide party food?
Yes! Our on-site Cafe provides a party menu selection - please call our friendly team on 01874 658 272 to discuss your requirements.

 

Bookings

Do I need to book?
We strongly recommend booking in advance to avoid disappointment. Our activity sessions can fill up quickly during busy periods. Call 01874 658 272 to make a booking.
Can the children just go in and play on the walls?
Sorry, no. You will need to book an instructed session that will include all safety equipment and instruction that you will need.
Are there any age limits / participant restrictions?
Please visit each activity page for more information.
Are there any upper age limits?
There are no upper age limits. You just need to be reasonably fit.
Are there any weight limits?
For safety and animal welfare reasons, please check with our team on 01874 658 272 if you are 16 stone or over for Indoor & Outdoor Activities, or 13 stone and over for Horse Riding.
Do you need to know how many are in our group?
Yes - this ensures we can book the correct amount of instructors for your group.
How late can I add people to my group?
Please call us on 01874 658 272 and we will do our best to increase numbers at the last minute. The more notice we have, the more likely we will be able to fit people in.
Can I change the numbers for my booking?
Maybe - please call us on 01874 658 272 to discuss with a member of our team.
What happens if a member of our group cannot attend at the last minute?
Please call our team on 01874 658 272 as soon as possible.
How long before our booking do we need to arrive?
Please arrive at least 15 minutes before your booking time.