Frequently Asked Questions

We’re not saying we know everything, but here’s some stuff we do know!

Are you open?
Are dogs allowed?
Can the children just go in and play on the walls?
I’ve lost something - do you have it?
Where can I leave my personal belongings?
Do we need to stay with the children?
What can toddlers do?
What sort of clothing do you recommend wearing?
What happens if it rains?
Is there wheelchair access? Where can I find your access statement?

 

Prices

Do you do special group rates?

 

Facilities

Do you have on-site parking?
Do you have access and parking for coach and/or mini buses?
Where can we get food?
Do you have anywhere for a picnic?
Do you take credit cards?
Do you have toilets on-site?

 

Local Amenities

Are there public transport links?
Where’s the nearest petrol station?
Where’s the nearest supermarket / shop?
Where’s the nearest bank?
Where is the nearest Post Box / Post Office?
Where are the nearest Pubs / Restaurants?

 

Birthdays

Do you do Birthday Parties?
Do you provide party food?

 

Bookings

Do I need to book?
How much does it cost to call you?
Can the children just go in and play on the walls?
Are there any age limits / participant restrictions?
Are there any upper age limits?
Are there any weight limits?
Do you need to know how many are in our group?
How late can I add people to my group?
Can I change the numbers for my booking?
What happens if a member of our group cannot attend at the last minute?
How long before our booking do we need to arrive?