Covid-19: Frequently asked questions

Updated 9th August 2020

Following the easing of lockdown restrictions in Wales, we are pleased to announce the re-opening of the activity centre. We are now taking bookings for Horse Riding (open), Rock Climbing (Opening 11th August), Bunkhouse Accommodation (open), and Camping (open).

Due to coronavirus restrictions and limited availability, all bookings must be made in advance by phone or email.

Please note: We are currently operating with reduced staff. Our phone lines are open 9am to 4pm, and will divert to an answering service outside these times. Leave us a message, and we’ll get back to you as soon as possible during office hours. Thank you.

Are you open?

We’re open and taking bookings for:

Our Cafe will reopen soon – check out our Cafe page for updates.

All bookings must be made in advance. Please get in touch to check availability or to make a booking.

What safety measures have you put in place?

We’re pleased to announce that we’ve successfully achieved the “We’re Good To Go” COVID-19 industry standard and consumer mark – this means we can demonstrate that we’re adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have checks to ensure that the required processes are in place.

Find out more about the safety measures we’ve put in place.

Gift vouchers

All unused gift vouchers that expire on or after 21st March 2020 will be valid for bookings made up to six months after the centre substantially reopens to the public. We will publish further information on our website in due course.

Weekly Riding Lessons

We are now offering one-to-one private lessons, or group lessons from the same household, for existing weekly riding lesson customers.

Any prepayments for weekly riding lessons due to take place on or after 21st March 2020 can be credited to bookings for private lessons, or carried forward to future weekly riding lessons when they resume.

Weekly Climbing Clubs

We are looking to restart weekly climbing clubs in September, if Government restrictions allow.

Any prepayments for weekly clubs due to take place on or after 21st March 2020 will be carried forward to future sessions when the centre reopens. Further information will be published on our website and Facebook pages in due course.

Climbing Centre Members

Our climbing centre will reopen on 11th August – further details will be available on Monday.

Monthly Membership customers

Billing of monthly memberships has been suspended whilst the centre is closed. Once the climbing centre reopens, all monthly memberships active as of 21st March 2020 will resume and your next monthly invoice adjusted pro-rata to reflect the period that the centre was closed. We will contact all monthly members when the centre reopens with further information. If you wish to cancel your monthly membership in the meantime, please contact us.

Punch Cards

Punch Cards do not expire, and any balance as of 21st March 2020 will be available for you to use when the centre reopens.